PLAYER SUPPORT / 玩家支援
需要一點協助?
無論是機關操作、畫面異常或遊戲建議,這裡提供 The Last Airlock 的支援資訊,幫助你整理問題並找到下一步。
聯絡支援
遊戲問題、操作協助或建議,請寄信至:
請參考回報清單,附上關卡、操作步驟與截圖,方便我們了解問題。
回報前,請準備
- 裝置型號與 iOS/iPadOS 版本
- 遊戲版本
- 發生問題的關卡與操作步驟
- 預期結果與實際發生的情況
- 截圖或短錄影(若方便提供)
請勿提供密碼、付款資料或其他敏感個人資訊。
常見問題
機關沒有反應,該怎麼確認?
先確認目前任務、已取得的道具與日誌線索。有些機關需要拖曳、滑動或調整數值;也可能需要先完成前一個步驟。如果符合條件仍無法操作,請記錄關卡、道具與操作過程。
畫面卡住或 App 意外關閉怎麼辦?
先記錄當時的操作;若畫面仍可使用,請保留截圖。可嘗試關閉並重新開啟 App。暫時不要刪除並重新安裝,以免影響尚未備份的遊戲資料。
如何提供遊戲建議?
請描述你希望改善的操作、介面或提示,並附上相關關卡。請寄送至上方客服 Email。
PLAYER SUPPORT
Need a hand?
Find help with puzzle controls, unexpected issues and feedback for The Last Airlock. Use the checklist below to prepare a clear report.
Contact support
For game issues, help with controls or feedback, email:
Include the level, steps and any screenshots using the report checklist.
Before reporting an issue
- Device model and iOS / iPadOS version
- Game version
- Level and steps leading to the issue
- What you expected and what happened
- A screenshot or short recording, if available
Do not include passwords, payment details or sensitive personal information.
Common questions
A puzzle control does not respond. What should I check?
Review your current objective, collected items and log clues. Some controls require dragging, swiping or adjusting values, and some depend on an earlier step. If the control still does not respond, note the level, inventory and actions you took.
What if the game freezes or closes unexpectedly?
Record what you were doing and take a screenshot if the screen is still usable. Try closing and reopening the app. Avoid deleting and reinstalling it for now, as that may affect game data that has not been backed up.
How can I share feedback?
Describe the controls, interface or hints you would like improved, along with the relevant level. Send your feedback to the support email above.